At Violet Make, we want you to be completely satisfied with your purchase. Please read our refund and return policy carefully.
Returns
If you receive a damaged or defective item, please notify us within 7 days of delivery by contacting us at [email protected] with your order details and a photo of the issue. We will work with you to resolve the problem promptly.
Due to the nature of our products and hygiene reasons, we do not accept returns or exchanges for items that are opened, used, or changed in any way.
Refunds
Once we receive your return request and verify the issue, we will process a refund within 14 business days. Refunds will be issued to the original payment method used during purchase.
Please note that since we offer cash on delivery, refunds will be processed via bank transfer or other mutually agreed methods.
Order Cancellation
If you wish to cancel an order, please contact us within 24 hours of placing the order. Once the order has been shipped, cancellation is not possible.
Shipping Costs
Shipping fees are non-refundable. Customers are responsible for any return shipping costs unless the return is due to a damaged or incorrect item.
Contact Us
For any questions about returns or refunds, please reach out at:
[email protected]